Featured Products
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Return Policy
We want you to be happy with your purchase from CoolCandleWorld.com. If you are not completely satisfied with your purchase, please contact our customer service department and we will try to make it right. If any item does not satisfy you, it may be returned within 30 days. Returns must be in the original box and condition and be accompanied by a copy of the invoice and a note stating the problem. Please ship the item prepaid. We will refund the purchase price only, excluding shipping and handling charges.
Back Order Policy
- Backorders/Out of Stock - We do our best to avoid backorders. They're costly for us, and annoying for our customers. If a backorder does occur, our customer service department will contact you and advise you of expected delivery date. We will either issue you a "credit to your account" or a "refund" for the backordered item(s). You will be charged only for the items shipped, not the backorders. Prices are subject to change without notice. We have done our best to ensure all the information and pricing listed on our site is correct, however, we cannot be held responsible should an error occur.
Shipping Policy
We will ship all orders within 48-72 hours of receiving them. Rates and service are as follows: Shipping Costs (within USA) Order Price Service Price Up to $50 U.P.S. $6.95 Flat Rate (7-10 business days) Over $50 U.P.S. (7-10 business days) 15% of the order's total. Example: $100 order pays only $15 for shipping via UPS regardless of the weight of the order.
Damaged Goods Policy
Damaged Goods must be Returned in the original box and be accompanied by a copy of the invoice and a note stating the problem of Damage. Please ship the item prepaid. We will refund the purchase price only, excluding shipping and handling charges.
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Note: All prices in US Dollars
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